FAQ's

Top 10 most frequently asked Questions and Answers.

There is a prominent ‘Check you order Status’ link in your order confirmation email. You do not need to have registered for an MSP account to check your order status from your order confirmation email.

However, if you have an MSP Account, you can follow the entire process of your order in your MY MSP account, under ‘Order Status´. If you have not created an account, please choose the option ‘Create an account’ on the Log In page

All shipped orders trigger an automatic Track & Trace link to your email address. If you have not received your order and the track & trace link does not show any update, please email us with your order number to info@motorcyclespareparts.eu

MSP has a large stock, if parts are not in stock, we have an extensive network of suppliers, so we can receive parts quickly and get them delivered to customers.

If a part is not in stock the expected lead times are...

- Aprilia: approx. 3-4 working days
- BMW: approx. 9-10 working days
- Derbi: aprrox. 3-4 working days
- Ducati: approx. 8-10 working days
- Gilera: approx. 3-4 working days
- Honda: approx. 6-7 working days
- Husqvarna: approx. 5-6 working days
- Kawasaki: approx. 3-4 working days
- KTM: approx. 5-6 working days
- Moto Guzzi: approx. 3-4 working days
- Piaggio: approx. 3-4 working days
- Suzuki: approx. 2-3 working days
- Vespa: approx. 3-4 working days
- Yamaha: approx. 6-7 working days

If you need specific-coloured parts, like Fairings, Fenders, Decals etc, we advise you confirm to us the colour scheme of your vehicle before you order the required part.

Please email info@motorcyclespareparts.eu with your Vehicle Identification Number (VIN), or Chassis Number and we will help ensure you order the correct coloured part.

All parts listed on our website are available. MSP’s warehouse has a large stock, but if your part(s) are not in our stock these are shown in your order status as ‘Backorder’ parts.

MSP have an extensive network of suppliers, so we receive backorder parts quickly and get them delivered to customers.

Your order status will be updated with an expected arrival date into our warehouse.

MSP aims to ship orders as quickly as possible, when parts are in stock, we aim to ship by the next working day latest, if parts are not in stock, please refer to your order status detailed in your MY MSP Account for updates. If you have not created an account, please choose the option ‘Create an account’ on the Log In page.

Yes. MSP only sells brand new genuine spare parts.

If you want to add an additional part to your order, please send us an email with your order number and the required part(s) and quantity. We will calculate the additional costs and send you a payment request. Once payment is received, we will add the additional parts to your existing order. info@motorcyclespareparts.eu

Yes, we can! We can reduce the lead time on shipping with UPS Express Saver.

If you need Express Shipment, please email info@motorcyclespareparts.eu including your Order Number and we will advise additional costs.

Orders are delivered on working days (Monday till Friday) by DHL UPS, DPD or GLS. Depending on the country of destination.
 

 

MSP’s Complete List of Frequently asked Questions & Answers.

Account.

At the top of the website is the Log In link.

On Mobile it is in the main MENU dropdown.

Enter your e-mail address and password. If you have not created an account, please choose the option ‘Create an account’.

Log In takes you to your MY MSP account.

Yes. In your MY MSP account you can manage your personal details, billing information, view all orders, invoices and change your password.

There is a link on the Log In page. Select, ‘Forgotten your password?’ use the e-mail address you provided when you created your account and within minutes you will receive an email with a link to reset your password.

- You have not created an account. Please create an account on the Log In page.

- Check you are using the correct email address and password from registration.

- If you have recently deleted Cookies, your password will no longer be automatically filled. If you have forgotten your password, select the option ‘Forgotten your password?’

If the country where you are located is not listed, unfortunately you cannot place any orders with MSP.

Availability of spare parts.

MSP has a large stock of there own but we are not able to keep 3.5 million genuine spare parts in stock. Due to our extensive network of suppliers we are able to deliver all the genuine spare parts in a short time period.

If a part is not in stock the expected lead times are...

- Aprilia: approx. 3-4 working days
- BMW: approx. 9-10 working days
- Derbi: aprrox. 3-4 working days
- Ducati: approx. 8-10 working days
- Gilera: approx. 3-4 working days
- Honda: approx. 6-7 working days
- Husqvarna: approx. 5-6 working days
- Kawasaki: approx. 3-4 working days
- KTM: approx. 5-6 working days
- Moto Guzzi: approx. 3-4 working days
- Piaggio: approx. 3-4 working days
- Suzuki: approx. 2-3 working days
- Vespa: approx. 3-4 working days
- Yamaha: approx. 6-7 working days

Yes. MSP only sells brand new genuine spare parts.
Always double-check you have selected the right spare parts before you place an order. If you are unsure, please complete our Enquiry form and we will assist you.
If you need specific-coloured parts, like Fairings, Fenders, Decals etc, we advise you confirm to us the colour scheme of your vehicle before you order the required part.

Please email info@motorcyclespareparts.eu with your Vehicle Identification Number (VIN), or Chassis Number and we will help ensure you order the correct coloured part.
Discontinued means that the original part is no longer supplied by the manufacturer. However, it can be possible that a similar original part is available or that the original part is still available from our stock. You can ask if the discontinued original part can still be supplied by completing our Enquiry form.
No, there is no minimum order amount.
If you have been unable to find the specific original part(s) you need or are not sure of the part number, please contact us through our Enquiry form and we will be happy to assist.
Sorry, we can only accept orders through the MSP web shop.
Your confirmation email may have landed in your Junk mail or SPAM folder. You can also check whether your order has been received at MSP by logging into your MY MSP account. If you have not created an account, please ‘Create an account’ on our Log In page.
Unfortunately confirmed orders can NOT be changed after the payment is completed.
If you want to add an additional part to your order, please send us an email with your order number and the required part(s) and quantity. We will calculate the additional costs and send you a payment request. Once payment is received, we will add the additional parts to your existing order. info@motorcyclespareparts.eu
All parts listed on our website are available. MSP’s warehouse has a large stock, but if your part(s) are not in our stock these are shown in your order status as ‘Backorder’ parts.

MSP have an extensive network of suppliers, so we receive backorder parts quickly and get them delivered to customers.

Your order status will be updated with an expected arrival date into our warehouse.
MSP does not ship incomplete orders. Only complete orders are shipped when ALL order items are in stock.

You can contact us to request a partial delivery for the part(s) not on backorder.

Please note there we will be an additional shipping cost if the order is split into two shipments.
If there is no visual catalogue available for your vehicle, please contact us through our Enquiry form. Please complete all required fields.
All prices on MSP are in Euro, British Pound Sterling, US Dollar, Australian Dollar, Swiss Franc, Danish Krone, Norwegian Krone, Polish zloty or Swedish Krona.

You can change and set your currency through the currency selector drop-down in the top menu.
Customers who live in the EU pay VAT. Customers outside the EU are exempt from VAT.

When VAT is applicable it will be calculated in the price shown online. The total cost of your order is calculated in your shopping cart before payment.

UK Customers - From 01 January 2021 (when the UK left the EU), if your parts are over the value of £135 we will be displaying a price to you that does not include VAT. For any parts over this value you will be expected to pay VAT and Duties directly to the courier company. Our courier company will contact you by email when your parcel is ready for customs clearance.
Belgium, Bulgaria, Denmark, Germany, Croatia, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (excl. El Hierro, La Palma, La Gomera, Tenerife, Gran Canaria, Santa Cruz, Las Palmas, Fuerteventura and Lanzarote), the Czech Republic, Hungary and Cyprus.
This depends on the customs rules applicable in the country of destination. MSP is not responsible for any import duties and VAT applicable in the country of destination.
No, we only ship orders for delivery.
Order status.
Every order placed with MSP is automatically assigned a unique Order Number.

Your Order Number is included in your Order Confirmation email and is also shown on the Orders page in your MY MSP.
There is a prominent ‘Check you order Status’ link in your order confirmation email. You do not need to have registered for an MSP account to check your order status from your order confirmation email.

However, if you have an MSP Account, you can follow the entire process of your order in your MY MSP account, under ‘Order Status´. If you have not created an account, please choose the option ‘Create an account’ on the Log In page.

Order status reference:
The status of your order involves several steps, which are explained below:

Order status:
- Paid: the order was successfully placed; the order will be processed by our warehouse.

Item status:
- Ordered in: the part has been ordered with the manufacturer. An expected date of arrival into MSP is detailed.
- In stock: the ordered part had been received in our warehouse.
- Expected: the ordered part is on backorder and MSP have been advised the date it is expected to arrive in our warehouse.
- Unknown: the ordered part(s) is on backorder, expected arrival date has not been advised. We update the backorder statuses each working day.
- Not available: unfortunately, the ordered part is no longer available. The part will be credited from the total order amount and refunded back to the original payment method.
Yes, you can cancel a backorder part.
Delivery.
Orders are delivered on working days (Monday till Friday) by DHL UPS, DPD or GLS. Depending on the country of destination.
MSP aims to ship orders as quickly as possible, when parts are in stock, we aim to ship by the next working day latest, if parts are not in stock, please refer to your order status detailed in your MY MSP Account for updates. If you have not created an account, please choose the option ‘Create an account’ on the Log In page.
Yes, we can! We can reduce the lead time on shipping with UPS Express Saver.

If you need Express Shipment, please email info@motorcyclespareparts.eu including your Order Number and we will advise additional costs.
All shipped orders trigger an automatic Track & Trace link to your email address. If you have not received your order and the track & trace link does not show any update, please email us with your order number to info@motorcyclespareparts.eu
No. The destination country for invoice and shipping needs to be the same.
Shipping.
Please see our Shipping & Delivery page for all shipping rates. Shipping costs are automatically added to your order summary at checkout before payment.
Yes
If the packaging is damaged, please make your courier aware.

If you have received a damaged part(s), please use the return/damaged part(s) RMA form on the Return/Exchange page. Please complete all details as fully as possible.
Payment.
MSP offers the following online payment methods: - Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Maestro

Other Payment methods.
- PayPal
- iDEAL
- SOFORT Banking / SOFORT Überweisung
- Apple Pay
- Eps
- Giropay

For more information regarding online payment methods and security, please visit our Payment Methods page.
All payment transactions through MSP are made secure by the CM payment system (https://www.cmpayments.com/). All information exchanged to process the payment is encrypted using the SSL protocol. This data cannot be detected, intercepted, or used by third parties, and is not kept on our computer systems.
The CVV2 (Card Verification Value 2) is a three-digit security code printed on the back of the card. It serves as a security measure for when you wish to make a transaction over the Internet.
For extra payment protection, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying.
Cancellation.
Yes, if you need to cancel your order please email: info@motorcyclespareparts.eu
It is possible that your order has been cancelled by MSP because the part is no longer available. You will be notified by email and a refund will be issued to you the same day through your original payment method.
Yes, you can cancel a backorder part. Please send us an email with this request to info@motorcyclespareparts.eu
Return / Exchange.
All details are on our Return Policy page
The costs for returning orders needs to be paid by the customer.

If an error has been made by MSP, then the shipping costs of the return will be covered by MSP.
When returned orders have been received by MSP in accordance with the RMA form, the value of the goods will be refunded to you immediately or within a maximum of 14 working days.
Refunds will be issued to the same online payment method you used when the order was originally placed.
Customers in Germany who need to return goods should return parts to our postal address in Germany:
MSP (Motorcycle Spare Parts) B.V.
Otto-Hahn-Strasse 8
48599 Gronau
Germany.

All other customers can return goods to the following address:
MSP (Motorcycle Spare Parts) B.V.
Josinkstraat 70
7547 AC Enschede
The Netherlands.
Newsletter.
Log into your MY MSP, in the My Profile tab check the box ‘Newsletter’ and save.
Log into your MY MSP, in the My Profile tab uncheck the box ‘Newsletter’ and save.
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