Privacy Policy

How we use your information

We use your information in several different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details Why?
To deliver your purchases to you We must do this to perform our contract with you, we can not send you your order if we do not have these details.
Send you service messages by text or e-mail such as order updates We must do this to perform our contract with you (so you are informed when your order is despatched and due to arrive)
Sending you information by email, SMS, or post, about our new products, services and offers. To keep you up to date. We only send this with your permission
Showing you adverts as your browse the web So, you can see our latest product offers and deals.
Finding out what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition

Your payment information

This means your card’s security/CVV code, don’t worry, we do not keep them.

How we use your payment information Why?
Take payment, and give refunds We must do this to perform our contract with you — as much as we like you we also have to pay for the products we sell to you.
Fraud prevention and detection To prevent and detect fraud against either you or us – unfortunate, but essential.

Your contact history with us

What you have said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history Why?
To provide customer service and support We must do this to perform our contract with you, after all, you expect the best service from us
Train our staff So that, when you contact us, you get the best possible
customer service

Purchase history and saved items

What you have purchased and what you have stored in your basket for another time

How we use your purchase history and saved items Why?
To enable us to sell you things If you can’t put stuff into a basket, you can’t buy it
Provide customer service and support, and handle returns We must do this to perform our contract with you

Information about your phone or laptop, and how you use our website

Information you give us when you browse our website, including your IP address, device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience
Protect our website To prevent and detect fraud against either you or us.

You do not have to give us any of this personal information but if you don’t, you may not be able to purchase from our website, and you are unlikely to receive our optimal overall customer experience.  But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our website and developing new products and services.

Sharing your information

We do not, and will not, sell ANY of your personal data to ANY third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order do that.

Marketing messages

If you have said we can, we will send you marketing messages by email and/or text, to make you aware of what we are up to and to help you see and find our products.

How to stop marketing messages from

You can stop receiving marketing messages from us at any time.
You can do this:

• Through your account settings
• By clicking on the ‘unsubscribe’ link in any email
• By contacting our Customer Care team

Once you do this, we will update your profile to ensure that you do not receive further marketing messages.

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through your MSP My Account
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do through MSP My Account, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator - The UK, The Information Commissioner’s Office
• The right to complain to your data protection regulator - All other EU countries, The Dutch Data Protection Authority

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on our site or by some other means of contact such as email, so that you are able to review the changes before you continue to use our service.

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